ICCI Managed IT Services & Support

We don’t just fix problems—we prevent them. Our proactive maintenance minimizes disruptions and enhances system performance.

IT Support & Help Desk

AI Integration

Data & Disaster Recovery

Network Design & Monitor

Cloud Services

Cyber Security

IT Support & Help Desk

Our team provides Fast Remote Assistance, swiftly resolving most technical issues remotely to ensure minimal disruption to your operations. For more complex problems that require hands-on attention, our On-Site Service ensures that skilled technicians are available to visit your location and provide direct, expert support.

Ticket Management & Resolution
  • Efficient Ticketing System: Streamline issue reporting and tracking through our user-friendly ticketing platform.
  • Priority Escalation: Critical issues are addressed with urgency, minimizing downtime and ensuring continuity.
  • Dedicated email address and support phone number
24/7 Helpdesk Support
  • Round-the-Clock Availability: For our contract clients, our helpdesk operates 24/7, providing immediate support whenever issues arise keeping downtime to a minimum.

  • Multichannel Accessibility: Reach us via phone, email, or chat for convenient, timely assistance.

Proactive IT Maintenance
  • System Monitoring: We continuously monitor your IT infrastructure to detect and resolve potential issues before they escalate.

  • Regular Updates: Ensuring your software and systems are always up-to-date with the latest features and security patches.

Infrastructure & Hardware
  • Networks: Our experts ensure seamless connectivity by troubleshooting network issues, optimizing performance, and securing data flow.

  • PCs, Servers, Macs: We provide comprehensive support for workstations and servers, ensuring smooth operations across Windows, macOS, and Linux environments.

  • Peripherals: From printers and scanners to VoIP phones and other connected devices, we ensure all peripherals function efficiently with your IT infrastructure.

AI Integration

We specialize in seamlessly incorporating AI technologies into your existing business systems and workflows. Our AI Integration services empower your organization to unlock efficiency, make data-driven decisions, and stay ahead in an increasingly competitive landscape. With a focus on tailored solutions, we help you navigate the complexities of AI adoption with ease.

Benefits of AI Integration
  • Enhanced Productivity: Automating routine tasks allows your team to focus on higher-value initiatives that drive growth and innovation.
  • Improved Accuracy: AI minimizes human error, ensuring consistency and precision in data-driven operations.
  • Actionable Insights: Transform raw data into meaningful intelligence that supports informed decision-making across all levels of your organization.
  • Scalability: AI-driven workflows adapt to your business’s growth, ensuring your systems evolve alongside your needs.
  • Competitive Edge: Organizations leveraging AI can respond faster to market changes and customer demands, positioning themselves as industry leaders.
          Why Choose ICCI?
          • Expertise You Can Trust: Our team combines technical expertise with industry insights to deliver AI solutions tailored to your specific goals.
          • End-to-End Support: From initial strategy and integration to ongoing maintenance, we provide comprehensive support at every stage of your AI journey.
          • Proven Results: We have a track record of helping businesses achieve measurable improvements in efficiency, customer satisfaction, and profitability through AI integration.

          Data & Disaster Recovery

          At ICCI, we understand that data is one of the most valuable assets of any business. That’s why our Data Backup and Disaster Recovery (BDR) services are designed to safeguard your critical information and ensure business continuity in the face of unexpected events. Whether it’s a hardware failure, cyberattack, natural disaster, or human error, our solutions help you recover quickly with minimal downtime.

          Automated Backups

          Ensuring that critical data is regularly backed up is essential to preventing loss and maintaining operational efficiency. Our automated backup solutions:

          • Perform scheduled and real-time backups to secure cloud and on-premises storage.

          • Encrypt data to protect it from unauthorized access and cyber threats.

          • Allow for quick retrieval of files and system states when needed.

          Disaster Recovery Plan (DRP)

          A well-structured Disaster Recovery Plan (DRP) ensures that your business can quickly restore operations after a crisis. Our services include:

          • Risk Assessment & Business Impact Analysis: Identify vulnerabilities and critical assets to prioritize recovery efforts.

          • Custom Recovery Strategies: Develop tailored plans that align with your business needs and recovery objectives.

          • Incident Response Protocols: Establishing clear steps for data restoration and system recovery.

          Failover and Redundancy Solutions

          To minimize downtime and ensure continuity, we implement:

          • Failover Systems: Automatic switching to redundant systems to maintain operations in the event of primary system failure.

          • Geo-Redundant Data Storage: Storing backup data in multiple geographic locations to protect against localized disasters.

          • Cloud-Based Virtualization: Quickly restoring your entire IT environment in the cloud to keep your business running even if physical infrastructure is compromised.

          Network Design & Monitor

          A well-structured and secure network is the backbone of any modern business. At ICCI, we specialize in network design and monitoring, ensuring seamless connectivity, enhanced security, and optimized performance for your IT infrastructure. Our services are tailored to meet the demands of businesses of all sizes, from small enterprises to large-scale operations.

          Customized Network Architecture
          • Every business has unique networking needs, and we provide custom-tailored network solutions that align with your operational goals. Our team designs high-performance, scalable networks to support your current and future business demands.

            • Wired and Wireless Network Solutions: Implementation of high-speed Ethernet, Fiber, and secure Wi-Fi networks for seamless connectivity.

            • Network Segmentation: Optimized traffic flow and security by dividing networks into manageable and secure sections.

            • Redundancy and Failover Planning: Built-in backup solutions to maintain network uptime and minimize downtime risks.

                  Scalability and Future-Proofing
                  • Our network designs are built for growth, ensuring your IT infrastructure can easily scale as your business expands. We implement:

                    • Modular networking solutions that adapt to evolving technologies.

                    • Cloud and hybrid network integration for enhanced flexibility.

                    • High-performance routing and switching solutions to handle increased data loads.

                  Security First Approach
                  • Security is embedded in every aspect of our network design, including:

                    • Next-Generation Firewalls (NGFW): Advanced firewall solutions to protect against cyber threats.

                    • Access Control Policies: Ensure only authorized users can access sensitive data and applications.

                    • Intrusion Detection and Prevention Systems (IDPS): Real-time threat monitoring and response to keep your network safe.

                  Cloud Services

                  ICCI’s Cloud Services empower businesses to stay agile, efficient, and secure in today’s fast-paced digital environment. By leveraging leading cloud platforms like Google Cloud, Microsoft Azure, Microsoft 365, AWS, and more, we help businesses unlock new levels of productivity, collaboration, and cost efficiency.

                  Cloud Migration and Deployment
                  • Google Cloud Platform (GCP): Transition seamlessly to GCP, leveraging its powerful tools for data storage, machine learning, and scalable applications.

                  • Microsoft Azure: Migrate to Azure for a robust infrastructure that supports virtual machines, app hosting, and advanced analytics.

                  • Microsoft 365: Enable secure, cloud-based collaboration with tools like Outlook, Teams, Word, Excel, and SharePoint.

                  • Amazon Web Services (AWS): Implement AWS solutions to scale your operations with cloud computing, storage, and database services.

                  Cloud Management and Optimization
                  • Performance Monitoring: Ensure your cloud environment operates at peak performance with 24/7 monitoring and optimization.

                  • Cost Management: Identify and eliminate waste to control cloud expenses while maximizing ROI.

                  • Security and Compliance: Implement robust security measures to protect your data and meet industry compliance standards

                  Collaboration and Productivity Tools
                  • Google Workspace: Enhance collaboration with Gmail, Google Drive, Docs, Sheets, and Meet.

                  • Microsoft 365: Empower your team with integrated tools for communication, document sharing, and task management.

                  • Third-Party Integrations: Connect cloud services with other business tools for streamlined workflo

                  Cyber Security

                  In today’s digital landscape, cybersecurity is essential to safeguarding your business from cyber threats, data breaches, and compliance violations. ICCI provides comprehensive cybersecurity services designed to protect your IT infrastructure, detect threats in real-time, and ensure regulatory compliance. Our proactive approach minimizes risk and fortifies your business against emerging security challenges.

                  Threat Detection and Response

                  Cyber threats evolve rapidly, making real-time monitoring and response critical to preventing breaches and minimizing damage. Our services include:

                    • 24/7 Security Monitoring: Constant surveillance of your network and systems to detect suspicious activity.
                    • AI-Driven Threat Intelligence: Leveraging machine learning and behavioral analytics to identify potential threats before they escalate.
                    • Incident Response & Mitigation: Immediate action to neutralize threats, contain attacks, and recover affected systems.
                    • Advanced Threat Hunting: Proactively identifying hidden threats and vulnerabilities before they cause harm.
                          Firewall Management

                          A properly configured firewall serves as your business’s first line of defense against cyber threats. Our firewall management services ensure:

                            • Custom Security Policies: Tailored rules to filter incoming and outgoing network traffic based on business needs.

                            • Regular Firewall Updates & Patching: Keeping firewall firmware and configurations up to date against the latest vulnerabilities.

                            • Intrusion Prevention System (IPS): Blocking malicious activities and unauthorized access attempts.

                            • Network Segmentation: Isolating sensitive systems from general business operations to prevent widespread breaches.

                          Endpoint Management

                          Securing all devices connected to your network is crucial for preventing cyberattacks. Our endpoint protection services cover:

                            • Antivirus & Anti-Malware Solutions: Ensuring continuous defense against ransomware, phishing, and malware threats.

                            • Zero Trust Security Framework: Limiting access to business-critical applications based on user authentication and device security status.

                            • Mobile Device Security: Protecting company-issued and BYOD (Bring Your Own Device) endpoints from unauthorized access.

                            • Remote Work Protection: Securing employee devices and data while working from remote locations or home offices.

                          Compliance Support

                          Meeting industry compliance requirements is critical to avoiding fines and maintaining customer trust. We help businesses adhere to key regulations, including:

                          • HIPAA (Health Insurance Portability and Accountability Act): Ensuring healthcare organizations protect patient data with required security measures.

                          • GDPR (General Data Protection Regulation): Implementing data privacy standards for businesses handling EU customer data.

                          • PCI DSS (Payment Card Industry Data Security Standard): Securing financial transactions and sensitive payment data.

                          • SOC 2 & ISO 27001 Compliance: Aligning with best practices for data security, privacy, and operational integrity.

                          • Risk Assessments & Compliance Audits: Evaluating security policies and controls to meet industry-specific regulations.

                          Contact Us

                          +1 734.995.5570
                          info@icci.com

                          Hours

                          M-F: 8am - 5pm EST
                          Client Helpdesk: 24/7

                          On-site Services

                          Ann Arbor, MI
                          Brighton, MI
                          Washtenaw County
                          Livingston County
                          Surrounding Areas

                          Privacy

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